Document and Email Settings
You can choose the default behavior for opening all Office
documents in Matter365 and actions that will happen while you're storing an email in Outlook.
To do that, go to Matter365 app settings and select Document and Email settings.
You can select either Web client or Desktop client as your default option for opening documents, and for "Store email" functionality, you can choose to save .eml file in OneDrive, or just forward the email to the group inbox of the Matter you select.
If you’re using Web client, make sure you allow pop-ups in your browser, since documents will always open in a new tab of your browser.
Example of blocked pop-ups in Google Chrome, and selecting an option to allow them:
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